ESSEX, ENGLAND—IMT-Vislink is expanding its customer service support capabilities with the use of the Freshdesk cloud-based platform. The Freshdesk system will help manage customer service and support interactions with multiple touch points, including email, phone, website and social media.
All of IMT-Vislink’s customer support communications will now flow through a central system that is integrated with all other systems used for customer contact.
Freshdesk users must create a login to be able to sign in. Once created, users can employ features that include 24/7 global access; a central database monitored by multiple people; customer website security; able to access it through a smartphone; history of repair information in one place; manuals on the home page; and internal key performance indicators to manage open cases.
Freshdesk can be accessed through support.imt-solutions.com.