Because the U.S. public expects to be able to interact with the government anytime, anywhere and on any device, federal agencies must use the Internet and wireless technology to improve service to Americans and ensure they can live up to those ever–increasing demands, says the website HowTo.gov which is part of the program “Digital Government Strategy” (DGS).
To further the U.S.’ digital strategy, the federal government is operating the website HowTo.gov to provide agencies with the tools and guidance needed to achieve many of the DGS’ deliverables.
HowTo.gov is working to increase agencies’ presence on both the Internet and over mobile technologies by offering services to agencies such as educating staff on Web content (what it should contain); the types of social media and making government mobile, to list a few. In addition, the DGS milestones howto.gov is helping agencies achieve are:
- Establishing an agency–wide governance structure for developing and delivering digital services (milestone 4.2)
- Implementing performance and customer satisfaction measuring tools on all government websites (milestone 8.2)
Further, on Aug. 23 the White House Office of Management and Budget (OMB) is scheduled to post governance guidance and performance and customer satisfaction metrics guidance document on howto.gov.
For providing federal agencies with the tools and information needed so constituents can interact with government anytime, anywhere and on any device, HowTo.gov is Government Video’s Website of the Week.
Click here to access the website.