Department of Commerce Seeks Comments on its Website-User Survey - GovernmentVideo.com

Department of Commerce Seeks Comments on its Website-User Survey

In order to better serve users of Commerce.gov and the Department of Commerce bureaus’ websites
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The Department of Commerce (DoC) is seeking comments on its user survey incorporated into the DoC’s website, and the websites of its sub-agencies.

The DoC posted a Federal Register notice—Proposed Information Collection; Comment Request; Commerce.Gov Web Site User Survey—on Dec. 7, 2010, in which it invites the general public and other federal agencies to comment on the surveys that some visitors to DoC websites will encounter.

The DoC notice says, “In order to better serve users of Commerce.gov and the Department of Commerce bureaus’ websites,” the DoC will attempt to collect information from users about their experience on the websites. How that will occur is “a random number” of visitors to the websites “will be presented with a pop-up box asking if they would like to take a survey.” If the user says “no,” the box disappears and the user continues on as normal. However, if the user answers “yes,” the box will then offer them four questions.

The first question is, “based on today’s visit, how would you rate your overall website experience on a scale of zero to 10?”

The second question asks the user to “best describes the primary purpose” of the visit to the website from eight “custom” responses listed in the “I Want to” bar on the right hand side of the website. The custom responses are:

  • Find jobs or career opportunities at DoC.
  • Call or send an email or letter to DoC.
  • Learn more about Commerce Secretary Gary Locke.
  • Find a recent press release.
  • Learn more about Census 2010.
  • Discover grants, contracting and trade opportunities with DoC.
  • Get the official U.S. time from the National Institute of Standards and Technology.
  • Get my local weather from the National Weather Service.


There is a ninth response, “other,” and that is open ended.

The third question asks if the user was “able to complete the purpose of” the visit (“yes” or “no”).

The fourth question depends on the respondent’s answer to the third question. If the respondent answers “yes” to the third question, the fourth question is “What do you value most about the Department of Commerce’s website?” and the answer is open ended. If the respondent answers “no” to the third question, the fourth question is, “Please tell us why you were not able to fully complete the purpose of your visit today?” and that answer is also open ended.

The deadline for written comments is Feb. 7, 2011.

Comments can be sent by the U.S. Postal Service or by courier; the address to send comments is Diana Hynek, Departmental Paperwork Clearance Officer, Department of Commerce, Room 6616, 14th and Constitution Avenue, N.W., Washington, DC 20230. In addition, comments can be e-mailed to Hynek at dHynek@doc.gov.

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